Frequently Asked Questions

Have a question before your visit? We have you covered.

By purchasing admission to the museum, you consent to having your photo taken while exploring. However, we will always ask permission before photographing your child.

  • Wednesday - Saturday
    10 AM - 5 PM
    Sunday
    1 PM - 5 PM

  • During the school year, weekday afternoons are typically less crowded than the mornings because the museum often hosts school groups in the morning hours. As you start planning your visit, you can call the museum to find out the best days and times for your visit or check our Field Trip Forecast.

  • Be Kind! Share with other visitors, take turns and be gentle to the exhibits.
    Be Safe! Walk, not run, in the museum, use “inside” voices, stay with your group, and always find a staff member if you need help.
    Be Thinking! Explore, ask questions and look for answers!

    All guests must wear shoes at all times, unless they are in an area designated as a “shoe free zone”. Shoes must be worn throughout the Amazement Square tower. No food or drink is permitted in the museum outside of Cafe Amaze.

  • We recommend that you wear sneakers, or at least closed back shoes so that you can easily climb throughout our Tower structure.

  • Generally, it takes about two hours.

  • For safety, strollers are not permitted to go through the museum, but we do have a stroller parking area to leave your stroller while you play.

  • Yes, you are able to leave the museum and re-enter at a later time throughout the time we are open. Be sure to stop by the front desk to get a stamp before leaving.

  • Cafe Amaze offers a wide variety of drinks and snacks for guests to enjoy. Snacks may be consumed in our lobby area or at the tables inside the shop. In the warmer months, we also have a picnic area located just beside our building.

  • We have lockers that are free of charge in exchange for a set of keys or a license while you are playing. We also have a coat rack and cubby holes available.

  • We do not have wi-fi available in the museum.

  • Guests can park around the back of the museum, as spaces allow, as well as across the train tracks.

  • If you and your child get separated, any staff member will be glad to help you find them. All staff members have radios so that they can communicate with other staff on all floors quickly and easily. The museum also has an intercom system that will allow the Front Desk to page people to come to the lobby to meet their families.

  • Amazement Square’s general admission prices are already subsidized for all visitors through the generous support of donors. In fact, only about 30% of the museum’s revenue is earned through income sources such as ticket sales. The remainder is received through foundations, grants, corporate and individual donations. As a non-profit institution which receives many more requests for assistance than we are able to meet, the museum has to make difficult decisions on how to make the most impact with limited resources. We find that we can best meet the needs of the community around us through our established general support programs, such as the Sponsored Admission Program and ongoing Outreach Programs, rather than through specific discounts.

  • Weapons of any kind and smoking/vaping are strictly prohibited.

By purchasing admission to Amazement Square and/or participating in any activities/programs/camps that are offered/facilitated by the museum, whether indoor or outdoor, you are assuming all liability. Amazement Square is a play at your own risk facility, and you will hold the museum, its staff, and its Board of Directors harmless should you or anyone in your party get hurt.